Our goal is to make becoming a new patient as easy as possible. By calling or texting our office we will obtain a small amount of information and coordinate a convenient appointment time. A straightforward and thorough health history will be obtained from our IPad-based digital check-in during your visit.
There is no need to obtain medical records prior to your first visit unless you would feel more comfortable with us having them when we meet you for the first time. Through our partnerships, we are able to see external medical records from some facilities. If not, we may ask you to sign a release to request your prior medical records.
If you have health insurance, it is important to bring your insurance card to your visit so that we can ensure you are able to take advantage of your benefits and reduce your out-of-pocket expense.

We accept most major medical insurances. This includes common insurers such as Aetna, UnitedHealthcare, Blue Cross/Blue Shield, Coventry, Medcost, Medicare, Tricare. We work to provide affordable options for self-pay patients. If your insurance isn't listed contact us to see if we participate. 
We are unable to accept plans purchased through the ACA Exchange (see explanation below).
We do not file worker's compensation or auto insurance claims.

Unfortunately, we are unable to accept plans purchased on the Health Insurance Exchange, sometimes called the Affordable Care Act or ObamaCare. This is neither a political statement nor a choice. These plans are closed networks created between the large health systems and insurers and specifically exclude participation from private practices. If this structure ever changes we will seek participation in these plans.

At Reserve Health we believe that the highest quality medical care and healthcare experience shouldn't be available to only the wealthiest in our community and, quite frankly, we don't think it should cost more. Our care is the same for all our patients and that doesn't come with an extra fee or membership cost.

We see patients of all ages including newborns, pediatrics, adolescents, adults, and geriatrics.

The costs associated with labs are processed through your insurer by the reference lab.  That is most commonly LabCorp, but can occasionally be Quest or a local hospital.  Any financial responsibility you have for labs will be billed to you by the lab that performed the testing.

Wellness and prevention visits are the foundation of a healthy lifestyle. This annual visit is an important part of each patient's overall care. We spend this time reviewing and performing relevant history, exams, screenings, labs, referrals, and education. To avoid frustration, there are a few helpful things to know:?

Most insurances only cover one preventive visit per year. The definition of a year could be a calendar year or 365 days and so you should ensure you schedule your visit at appropriate spacing based on your insurance plan.

Certain screening labs are covered in conjunction with your wellness visit for most insurances. However, some coverage plans are unique. Also, there may be screenings that are recommended based on your personal history, family history, lifestyle, exam findings, or symptoms. These additional items, while often covered by insurance, may not fall under a wellness visit and may be applied to your deductible or other terms of your insurance. If you are unsure of your insurance benefits it is always best to contact your insurer directly.

For medical emergencies, you should always call 911. For urgent matters that do not necessitate emergency care but still cannot wait until regular business hours, patients can call the main number 704-626-3994 and follow the prompts to be connected with an on-call provider.

An invitation to our patient portal should have come to you when you provided your contact information while scheduling or checking in for your first visit. Your patient portal can be accessed from the bottom of any page on our website. From there you can sign in or create a login if you are a new patient. There are links on the sign-in page to help you if you've forgotten your login credentials. If you are still having trouble reach out to our office for assistance.

Uptown

We validate parking for 2 hours at the SkyHouse parking deck adjacent to our office. On-street parking is also available in metered spaces.

Midtown and Mental Health

Free parking is available directly behind our buildings and is accessible from Providence Road.

Headquarters

Validated parking is available at 720 S Church Street. Cross the street and pass through the Bank of America lobby to enter 650 S Tryon.

Yes, family members and dependents of all ages are welcome at our primary care and mental health clinics. We accept City of Charlotte insurance or other payment methods for these services, and any applicable copayments or coinsurance will apply.

Additionally,  Marathon Health is available to all employees and dependents (ages 12+ or 6+ with a parent or guardian) enrolled in a city medical plan. 

Our Occupational Health Clinic, however, is designed to serve employees receiving employer-funded care. Visits must be authorized by the employer, and services are available only to employees. Family members and dependents are not eligible for care through the occupational health clinic.

All aspects of our health are sensitive and that is no more evident than when it comes to our sexual health. We believe in offering affordable, convenient, respectful, and private screenings, treatment, and prevention of sexually transmitted infections.

We offer convenient and cost-effective x-ray services in our Midtown office including interpretation by board-certified radiologists.

In the modern era, we have more tools for communication than ever before. We've worked hard to make contacting our team as convenient as possible. Options including calling the office, texting the main number right from your smartphone, or using the messaging feature of your patient portal.